rbazzi Privacy Policy
Your personal information is very important to us. This policy details how rbazzi collects, uses, and keeps your information secure.
1. Introduction
rbazzi ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "user"). This Privacy Policy ("Policy") explains how rbazzi collects, stores, uses, discloses, and protects your personal information.
By using rbazzi's services, you will be considered to have accepted the terms of this Privacy Policy. This Policy is an integral part of our Terms and Conditions. We may update this Policy from time to time — so we recommend reviewing it regularly.
2. Information We Collect
When you register on rbazzi, use our services, or contact us, we may collect the following types of information:
Identity Information
- Full name
- Date of birth
- Email address
- Residential address
- National ID card or passport number (for verification)
Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history
- Deposit and withdrawal records
- Information related to payment methods
Technical Information
- IP address
- Browser type and version
- Operating system
- Device identification information
- Login time and date
Gaming Activity Information
- Play history and preferences
- Bet amounts and outcomes
- Bonus usage records
- Activity logs on the platform
2.1 Cookies and Tracking Technologies
rbazzi uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. They help our platform remember your preferences, manage sessions, and ensure the site functions properly. You can control cookies through your browser settings, however disabling certain cookies may cause some platform features to not work correctly.
3. Purpose of Using Information
We use your information only for specific, legitimate, and clearly defined purposes. Those purposes are described in detail below:
Account Management
Information is processed as needed to create, verify, and manage your account.
Transaction Processing
Financial information is used to securely complete deposit and withdrawal requests.
Security and Fraud Prevention
Information is analyzed to detect unauthorized access, fraud, and cyber threats.
Customer Support
Your information is used to provide fast and effective resolution of your inquiries, complaints, and issues.
Platform Improvement
User experience is analyzed to continuously improve the quality of rbazzi's services.
Legal Obligations
Information is retained to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
4. Information Disclosure and Sharing
rbazzi does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
4.1 Payment Processors
The necessary financial information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. These organizations are governed by their own privacy policies.
4.2 Technology Partners
Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft) and technology service providers may receive the minimum information necessary to deliver services. Our agreements with these partners include data protection terms.
4.3 Legal Requirements
We may be required to disclose information to relevant authorities pursuant to a court order, a legitimate request from an investigating agency, or applicable law.
4.4 Responsible Gaming Organizations
Relevant information may be shared with responsible gaming organizations with your consent or as required by law — particularly in relation to addiction prevention and self-exclusion programs.
5. Data Security Measures
We have implemented industry-standard security measures to keep your information safe:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, which keeps your information unreadable during transfer.
Access Controls
Only authorized personnel may access your personal information, and strict confidentiality commitments are obtained from them.
Secure Server Infrastructure
Our servers are protected by firewalls, anti-malware, and regular security audits.
Regular Security Reviews
We regularly review and update our security processes and measures to ensure the highest level of protection.
However, it is not possible to guarantee that any data transmission over the internet is completely secure. We make every effort, but absolute security cannot be guaranteed. If you believe your account security has been compromised, please contact us immediately.
6. Data Retention Period
We retain your information only for as long as it is necessary. In determining retention periods, we consider the following:
- Active Account: Information is retained for the entire duration that your account remains active.
- After Account Closure: Information necessary for legal obligations and dispute resolution is retained for the required period.
- Financial Transaction Records: Transaction history is retained for the applicable period in compliance with financial regulations.
- Technical Logs: Log files are retained for a limited period for cybersecurity purposes.
- Deletion Requests: Beyond applicable legal obligations, information will be deleted upon your request.
7. Your Rights and Controls
You have several important rights over your personal information. rbazzi fully acknowledges and supports these rights:
Right to Access Information
You may request a copy of any personal information we hold about you. We will fulfill your request within a reasonable time.
Right to Correct Information
If your information is incorrect or incomplete, you may contact us to request a correction.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted — this right applies to information beyond what is required by legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific reasons. We will give careful consideration to each request.
To exercise any of the above rights, please contact our support team via live chat or by emailing [email protected].
8. Protection of Minors
rbazzi strictly provides services only to persons aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If you believe that a minor has created an account on our platform, please notify us immediately at [email protected]. We handle this matter with the highest priority.
9. International Data Transfers
To provide our services, your information may be processed on servers located in various countries. In such cases, we ensure that information is transferred in compliance with the applicable data protection laws of the relevant country.
For any international data transfer, we apply appropriate contractual safeguards and ensure that third parties meet our privacy standards.
10. Policy Changes and Updates
rbazzi may revise this Privacy Policy from time to time — due to business changes, legal requirements, or technological improvements. For any significant changes, we will notify you — via your registered email or through the platform.
Continued use of rbazzi after any changes will be considered acceptance of the revised Policy. We therefore recommend that you visit this page regularly and read the latest version.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:
Privacy Contact
When contacting us, please use the email address registered to your account so we can quickly verify your identity and assist you.
For more information, please also read our FAQ page and Responsible Gaming page.